Shipping & Returns

Shipping Policy

We deliver high-quality Specialty Coffee freshly roasted right to your doorstep across the globe. Coffees are packed and dispatched within 48 hours after roasting. Guaranteed.
COVID-19 UPDATE
We trying our best but you may experience slight delays in the delivery of your coffee order.

Please inform yourself of your local and regional shipping and customs conditions/requirements.  All customs duties and taxes are your responsibility, including any documents other than the purchase invoice required by regional agencies and authorities.
Make sure you include complete and correct information required by your local agencies and authorities.

In case a package is stuck due to wrong or missing information, we reserve the right to refuse reshipment or reimbursement of the order.

If the order is returned to us due to missing or wrong address information or refusing delivery, we reserve the right to charge you the shipping costs of the package. In case you request reshipment of the product upon return, we reserve the right to charge you the shipping costs for reshipment. 

Return Policy

Returns are handled on a case-by-case basis with the goal of making our customers happy and meeting their needs.
We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at sales@cafetosroaster.com or 214-254-8339 within two days of receiving your order. We will do our best to ensure that you are satisfied.